Our process is built around a robust piece of software called ResWare. We have customized the application to suit our needs. ResWare is a task-driven workflow enterprise solution that we believe is the best solution available. We are able to create and administer tasks, which we call “actions”, by department, workgroup, user, and client in order to create a customized title process for each client. Our employees manage their work through assigned actions that are monitored through departmental and individual queues and are controlled by software administration. We constantly customize ResWare to meet the ever-changing needs of our clients in a highly regulated industry.
Our clients are able to access entire files through integration or through our web portal. Every email, note, and document is accessible to anyone allowed access. We store all final packages, which are accessible at any time with the proper credentials. Performance Title employs two onsite software administrators, who are responsible for action creation, customized reporting, client maintenance, and assistance with customized business processes.